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Council bags £35,000 public money for complaints database for tenants
The council at Brighton & Hove has won an extra £34,820 in public money from the government to help it build a new database where tenants can complain.
The council says the new online system, currently under construction, will enable tenants experiencing problems with their home to request help, provide detailed information and upload photographs to highlight concerns.
“Council staff can then quickly make a full assessment and target enforcement action to tackle problems, such as disrepair, safety concerns, damp, and excess cold, more effectively and efficiently” says a statement from the authority, where Labour is the largest party.
The database will be launched in April.
Around a third of Brighton’s properties are privately let and a council spokeswoman says:“There are a lot of responsible landlords in the city, but we also know that many tenants are living in poor condition properties that are not properly maintained.
“This new initiative will enable us to build on work we are already carrying out to protect tenants and improve the standard of private accommodation in the city.”
Funding is from the Ministry of Housing, Communities and Local Government’s Rogue Landlord Enforcement Grant Fund.
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Original Source: Letting Agent Today.
Original Author: Graham Norwood.
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