21 September 2018
Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords or tenants.
17 May 2018
Getting worse: complaints to TPO about letting agents soar 11%
04 April 2018
More industry backing for government’s crackdown on agents
05 September 2017
TPO extends rogue letting agency’s ban by four years
09 January 2017
The Property Ombudsman has created a new deputy Ombudsman role and reorganised the way it reviews complaints in an effort to speed up procedure.
20 December 2016
A nationwide survey carried out by The Property Ombudsman has revealed that 90% of tenants and 89% of landlords fail to ask how their money will be handled by their letting agent.
24 November 2016
A consultation into banning letting agent fees is to be launched in the New Year. The ban will also require primary legislation through a new Act of Parliament.
01 November 2016
The Property Ombudsman has moved to clarify a change in its Lettings Code about agents obtaining express consent from a tenant before accessing a property.
26 October 2016
The Property Ombudsman Scheme has launched a new national campaign with the Chartered Trading Standards Institute to tackle letting agents that are breaking the law by not displaying their fees.
04 May 2016
Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.